Call: 01536 334202 sales@panoramicgroup.co.uk

Terms and Conditions

Panoramic Products Ltd.

1. DEFINITIONS

In this document the following words shall have the following meanings:

1.1 “Company” Panoramic Products Ltd.

1.2 “Customer” shall mean any person(s) or company who purchase Products direct from the Company.

1.3 “Product” shall mean any product supplied by the Company.

1.4 “Contract” shall mean a document produced by the Company and issued to the Customer, which will include the required specifications and prices for the supply of Products to the Customer.

2. General

2.1 The terms of this agreement unless otherwise stated shall be determined by the appropriate provisions of the sale and goods act 1979. Supply of Goods (Implied Terms) 1982 and such other legal legislation as shall time to time be in force, including the rights of the customer under such legislation.

2.2 These Terms and Conditions shall apply to all contracts of sale of Products from the Company to the
Customer, (except those in accordance with figure 2.4)

2.3 If a Customer requests a Quote, places a Purchase Order or signs a Contract, this shall be regarded as evidence of the Customer’s acceptance of these Terms and Conditions

2.4 The Company reserves the right to alter, add or subtract from these Terms and Conditions at any time. The website www.panoramicdoors.co.uk will have the most up to date version of these Terms and Conditions and these will replace any previously agreed and it is the Customers responsibility to make themselves aware of these.

2.5 Any variations in the Terms and Conditions (including any special agreements between the Customer
and Company) shall be inapplicable unless confirmed in writing by the Company.

3. Quotations

3.1 Quotes prepared by the Company are based on the interpretation of the details supplied by the Customer. It is the responsibility of the Customer to ensure that the Quote is accurate and must be signed off by them prior to it being copied into a Contract.

3.2 No size deductions will be made by the Company, the product will be made to the sizes given by the Customer unless agreed in writing by the Customer.

3.3 The Company accepts no responsibility for quotes that have not been accurately checked and signed off by the Customer prior to being copied into a Contract. Any such Contract that goes over the 7 day period and subsequent variations will be chargeable to the Customer.

3.4 All Quotes are valid for a 30-day period from the day they are sent to the Customer, no extension can be made unless it has been previously agreed in writing by the Company.

4. Contracts

4.1 All Contracts are only accepted on condition of these Terms and Conditions.

4.2 All Contracts will be given a Contract number by the Company.

4.3 All Contracts need to be signed off by the Customer before the Company will accept the Contract.

4.4 No Verbal Orders, Contracts or amendments to Contract or order can be accepted.

4.5 All Contracts will have an acknowledgement by the Company and e-mailed directly to the Customer

4.6 Changes to any Contract must be confirmed in writing by the Company, however, if that Contract is over the 7day period, then no changes can be made without the permission in writing from the Company. Where this is the case, the Company will need to provide another Contract and the Customer could be liable for any costs for both Contracts.

5. Delivery/Installation and Transport

5.1 Whilst the Company will make every endeavour to deliver/Install the products on the date or the period agreed with the Customer, the company shall in the event of any unforeseen circumstances (including bad weather, strikes, lockouts, delays due to any government control, pandemic disease control and any late supplies of bespoke material to the company from outside suppliers,) be entitled to make later delivery/installation and such any later delivery/installation shall be excepted by the customer and the Company, in any event, be responsible for consequential loss whatsoever arising from the delay of the delivery/installation. Furthermore, the time for such delivery/installation shall no be the essence of any agreement or Contract between the Company and the Customer

5.2 It is the Customers responsibility to ensure that there is sufficient manpower for supply only to offload any and all deliveries

5.3 Delivery address must be provided at the time of placing the order. The Customer needs to provide the name, address and telephone number of the site contact in writing to the Company at the time of placing their Purchase order. Site deliveries will also be subject to figure 5.1 & 5.2.

5.4 If the Company has made every reasonable effort to make a delivery and the Customer refuses or is unable to accept delivery, then the Company will re-make the delivery at a time that is convenient to them (the Company) and if necessary, an extra delivery charge will be made. The Company also has the right in these circumstances to charge at, reasonable rates, the handling and storage of the Product.

5.5 While the Company will endeavour to comply with any delivery/installation date, the Company cannot be held responsible for any third-party costs incurred by the Customer caused by late deliveries/installations.

5.6 Where the Company is Installing the Product the Customer must ensure that there is sufficient parking for installation vehicles, where this is not the case and where any additional costs are incurred by the Company, the Company reserves the right to pass this onto the Customer.

5.7 The Company is only responsible for 40mm passed the frame edge.

5.8 Liability for the product transfers from the Company to the Customer at the curb.

6. Payment

6.1 All Customers will receive a Pro-Forma Invoice, and these are subject to the following:

i. All orders are subject to a 10% deposit to be paid at the time of placing the order.
The balance of all orders is due before the agreed delivery/installation date unless alternative terms have been negotiated with the Company.
ii. Payments are to be made by BACS transfer.
iii. A full invoice will be sent to the Customer once delivery/installation is complete.

6.2 The Customer is responsible for ensuring all payments are made on time.

6.3 The Company has the right to levy interest and account management charge on:

i. All overdue accounts
ii. For all costs incurred in pursuing overdue accounts.

7. Cancellation of a contract

7.1 It is the Customers responsibility to inform the Company in writing of their intention to cancel any agreement or Contract.

7.2 If a Customer requires to cancel a Contract within 7 days of the signing of the Contract, the full deposit paid will be returned within 14 days from the notice in writing from the Customer.

7.3 All products manufactured by the Company are bespoke, so in the event of any order placed after 7 days will incur major costs related to the Contract. These costs vary from Contract to Contract, depending on the complexity of the Contract and will be charged against any and all cancellations and be deducted from any deposits or money paid back to the customer. As and when the amount to be returned of the deposit is agreed in writing, payment will be made within 14 days.

7.4 No Cancellation can be made due to late delivery of the product due to circumstances out of the control of the Company including but not only, including bad weather, strikes, lockouts, delays due to any government control, pandemic disease control and any late supplies of bespoke material to the company from outside suppliers,)

8. Substituted Goods and Rights to Alter/Vary/Remove Products

8.1 The Company reserves the right to substitute goods ordered by the Customer at any time provided that such substituted goods are:

i. No less suitable for the purpose for which they are generally used than the goods ordered by the Customer.
ii. That the Company will replace goods under a warranty claim with the closest match.

8.2 The Company accepts no responsibility for goods supplied, as a replacement, by their supplier that does not exactly match the Customers original order, except those in accordance with figure 8.1 i. & 8.1 ii.

8.3 The Company reserves the right to alter or vary their product at any time without notice in either design or specification.

8.4 The Company reserves the right to withdraw from supply any product at any time without notice.

Registered in England and Wales: Company number 09817958
Registered Office Address: Fountain Precinct, Balm Green, Sheffield, England, S1 2JA